We got our woodchips on the 30th of March, we'd tried to pay for them when we ordered them a few days previously but we couldn't as it depended on the weight of chips on the lorry, makes sense.
When they arrived (10.5 tonne) we rang up to pay for them, this would of suited us as they'd of been in that VAT quarter but no that wasn't possible until a bill was sent out.
No bill arrived, we went back for fence rails and were slightly uncomfortable to be told tales of bad payers, it felt like a not very subtle point was being made. We paid for the rails and mentioned the chips again... a bill would be sent...
Phone call "errr how many tonnes of chips did you get, we don't have a record of them" - we told them and we were honest (polishes halo, we will get our reward somewhere but really how is your business thriving?)
A bill dated the 6th of May arrives (presumably about the 8th or 9th?) and we pay it on the 18th of May. Phone call today "we were wondering when you were thinking of paying for the wood chips?"
Can't help but feel a wee bit grubby and I am pretty sure making your customers feel grubby is not good customer service!