I love my Muckboots, they look pretty awful but I adore having warm feet, as a trade off its one I think is more than fair. I'm on about my fourth pair and highly recommend them to friends. So I was more than a little disappointed that my latest pair split along the heel within three months of wear. So back to the Dumfries Tarff Valley agricultural suppliers they go, a 55 mile round trip.
Well how grotty was I made to feel as the member of staff said "we can't take them back you will need to clean them" I may add they were not hanging with horse shit and had been run under the tap but you know they'd been worn and well, worn on a farm (shock horror!) When I questioned this I was told "they are a bio hazard" (seriously) I questioned exactly how washing them would make them less of a bio hazard and got "well at least they would look clean" (she gave me a firm look up and down at that point, making me feel like I hadn't bathed in a week.)
OK I said "do you have a tap?" "Only in the kitchen" - seriously, not so much as a stand pipe to water the plants...?! So to conclude, Tarff valley in Dumfries will not take back faulty boots unless they are immaculate incase they catch something off you! If I had taken them back clean they would have sent them off and I would probably have got a refund.
Right back in the car go the wellies, I vow never to shop in their shitty store again (well unless I can cover myself in slurry first, then I'll just hang about in the cafe.) I'm already writting my green pen letter to Tarff and Muck boots head office in my head and its going to be mean.
Impulse decision, we will go to Tarff Valley in Longtown, the manager, who is cheery, friendly and helpful immediately replaces the muck boots with a new pair, if I don't like the colours she has in stock she will order me some in for tomorrow. She gives me a new receipt incase anything goes wrong with this pair, she offers me the old pair back, she doesn't look horrified that the originals have seen combat, in fact she even touched them without keeling over.... My happiness is restored, my feet will be dry, all is well.