Tuesday, 24 January 2017

Horsemart - yet again!

Regular blog readers will know I've had a few run ins with the advertising company Horsemart, they've taken money and not run adverts, used my photos without permission for their own social media accounts, that sort of thing.  So today I got an email that started...

Hello Mark,

I have been trying to catch up with you regarding a Stallions at Stud feature that we will be running.

My reply...

Hello Ben,

I believe you (or at the very least someone from your company) rang earlier today.  In that conversation you were informed that Mark was dead, the correct procedure at that point is to remove the person from your mailing list, not send him an email.  I will assure you he is exceptionally unlikely to respond.

Over the years I have had nothing but shocking service from your company and have repeatedly asked you as a company not to contact me again.  Can we please make sure this is the final correspondence I have from Horse Mart.

Yours Aye,

Laura Baird

Update - Ben, of course, replied!  He said (and I paraphrase a little for comic effect)  Ah but the email was sent before the call was made.  Well, obviously, because I am not a complete idiot I did check what time the email had been sent and it was well after the call (and to be honest the "I've been trying to catch up with you" in the first email does suggest it might have been your second mode of contact?)  I even asked an IT friend to confirm that the time on an email was, well the time of an email!  We will however not let that get in the way of you getting the last word in (like every other bloody time I have to deal with you) will we Horsemart?  P.S Ben, the phrase you were looking for was "I am very sorry for your loss."

I expect them to ask Mark if he'd like to advertise his stallion again next year!


Cindy said...

Ben is a poop. So sorry to hear of this, maybe block the email address from your account, as to deflect any incoming emails in the future. Just a thought. And again, Ben is a poop.

Laura said...

I could but I am sort of fascinated to see if they do get back in touch - I was told the phone call went something like "can I speak to Mark" "I am sorry he has died" "oh what happened to the business"!! Not a company that specialises in empathy ;-)

Cindy said...

Indeed they must not. Whatever happened to customer relations? They must have cut that department from the overhead.;-)