Horsemart....

On the basis of its my blog and I'll whinge if I want too!!  Well in the past we used to advertise with Horsemart and had quite good results but I got fed up of the fact (that then at least) you couldn't upload photos from a Mac and there was no option for Criollo and when I asked their online support the answer I got was something along the lines of "we have bigger problems than that"!

However nice girl got Mark on the phone, probably before his second coffee and he agreed to advertise as part of their "unusual stallion feature."  The deal, as we understood it was, an email newsletter with editorial (the sales girl had ridden Criollo's in South America and liked them.)  We would be able to proof read this, of course, and we would get a follow up to say what hits this had generated.  In addition this editorial and the stallion ads would go on the horsemart website with a permanent link to our website.  This was paid for around the 19th of February.

So the reality, the email eventually goes out at the end of March, it wasn't proof read and although not truly awful it had mistakes.  The editorial was along the lines of "if you want a stallion with a nice temperament consider these guys..."!!  We weren't informed it had gone out or sent a copy and there was no follow up.  The stallions have never gone on the horsemart website.  I've sent two emails, one saying "did I misunderstand?" and the second saying "really not impressed" - they have both been ignored, if you call, you are through to Friday Ads and can't get hold of who you want.  Surreal to say the least, yip Horsemart you have big problems, not least your bloody awful customer service  :-(